Last modified: May 2023

Please read these Terms and Conditions carefully before using the services offered by Reddot X Pte Ltd (“The Company”) and Reddot Contracts Services (“Partner”) collectively known as (“Reddot Movers“) or (“We”, “Us”, “Parties, or “Our”), are companies incorporated under the laws of Singapore.

1. DEFINITION

a. “Agreement” means the Quotation, the Terms and Conditions and other documents that are of.

b. “Services” refer to the services and products offer by us

c. “User”, “you:, “your” refers to anyone who uses our service or makes a booking or service request with Reddot Movers

d. “Move”, “Moving service” refers to the service provided by Reddot Movers and/our representatives

e. “Representatives refers to Reddot Movers employees, agents. Sub-contractors and partners

f. “Premise” refers to the address of origin where User’s items are moved from and the address of the destination where User’s items are to be moved to.

g. “Parties” refer to Reddot Movers, it’s Representatives and the user collectively.

h. “Terms and Conditions” refers to the terms and condition that apply to the Services as set out in the document which may be amended from time to time.

2. QUOTATION: The Company reserves the right to amend any mistakes and/or omissions in the quotation at any point of time. Quotations are open for acceptance for a period of 30 calendar days, from the date of quotation, unless or otherwise stated in writing on the quotation. Once accepted, the quotation shall be read with and construed with the together with the terms and conditions herein.

3. SCHEDULE BOOKINGS: Booking of moving / storage dates and times are based on a first-come-first-serve basis and is subject to availability of the Company. Please note that booking is only confirmed if The Company sends an acknowledgement receipt upon receiving the deposit of 20% of total cost of the move.

4. RESCHEDULING AND CANCELLATION OF BOOKING: An advance notice of at least 7 working days is required from the customers for any cancellation or rescheduling. A late cancellation fee, comprising 50% of the total charges per agreement will be invoiced to the customer upon cancellation within 7 calendar days of the scheduled appointment and 100% of total charges if within 48 hours’ notice.

5. ADDITIONAL SERVICES AND SURCHARGES: Additional charges are applicable for moving/storage of extra items, handyman services, dismantling/assembling of complex furniture (for example: sliding wardrobe/storage bedframe/bunk beds) and other services/items not stated in the quotation/inventory list. In the event of non-lift or poor truck access, additional fees will be charged for manual lifting via stairs or long-distance carry depending on the time and man-power required to carry out the move as stated in the quotation.

6. PROHIBITED ITEMS: Unless otherwise agreed to in writing, the Parties reserves the right to reject transporting any dangerous or hazardous items, items with a value above $5,000, as well as any of the items listed below:- “Antiques, paintings, sculpture, works of arts, bulk cargo, bag cargo(unless in the containers), branded/boutiques designer goods and watches, cash, gold, bullion, negotiable instruments, jewelry, precious metals, ceramics, porcelain, pottery, sanitary ware, tiles, lightings, mirrors, cigarettes, tobacco, containers as cargo, electronics/semi- conductor components, frozen food, cargo requiring refrigeration, liquor, livestock, military, equipment/ ammunition explosives, logs, plywood, timber, vehicle, raw cotton and asbestos.” Unless otherwise stipulated, the Company Reddot Movers Reddot Contracts Services UEN: 53381102C will bear no responsibility and not be liable for any loss/damages to such items from the transportation of the above items.

7. LIMITATIONS OF MOVER'S LIABILITY FOR PREMISE CLEARANCE: We assume no responsibility for insuring or providing for clearance of vehicle through or inspection by premise’s management. The Parties are not responsible for the application of entry permit(s) of the premise(s) necessary to complete the move. The user must make any arrangement with their building management if a permit of permission is required to enter the premises for the service.

8. LIMITATION OF LIABILITY: You will understand our Services at your own risk and agree to indemnify Reddot Movers and its Representative against all cost, losses, damages, expenses and liabilities and any claim arising from your own actions in any way in connection with our Service, or a breach of obligation as set forth in these Terms and Conditions. This limitation does not exclude any liability for negligence by Reddot Movers or death of personal injury arising out of such negligence.

For property, used household goods and personal effects, our maximum liability is SGD 100.

9. UNCONTROLLABLE CIRCUMSTANCES: The Parties shall have no liability under or be considered to be in breach of this Agreement for any delay or failure in performance of its obligations under this Agreement which results from circumstances beyond its reasonable control. Such circumstances include any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or arrest or seizure or confiscation of items/goods by competent authorities. If this happens, the Parties will not be responsible for failing to allow access to your items/goods for so long as the circumstances continue. The Parties shall however use reasonable endeavours to minimize any effects arising from such circumstances.

10. PAYMENT: Unless stipulate in the Agreement, payment will be in the form of bank transfer or cash. Full payment is required by the day of the job completion of if agreed by The Company, within 3 business days.

11. SEVERANCE: If any provision of the Agreement or part thereof is rendered void, illegal or unenforceable by any legislation to which it is subject, it shall be rendered void, illegal or unenforceable to that extent and it shall in no way affect or prejudice the enforceability of the remainder of such provision or the other provisions of this Agreement.

12. ENTIRE AGREEMENT: The Parties expressly acknowledge that they have read this Agreement and understood its provisions. The Parties agree that this Agreement and its subsequent terms, conditions and variations constitute the entire agreement between them with respect to the subject matter of this Agreement and that it supersedes all prior or contemporaneous proposals, agreements, negotiations, representations, warranties, understandings, correspondence and all other communications (whether written or oral, express or implied) or arrangements entered into between the Parties prior to this Agreement in respect of the matters dealt with in it. No promise, inducement, representation or agreement other than as expressly set forth in this Agreement has been made to or by the Parties.

13. NO WAIVER: The failure to exercise or delay in exercising a right or remedy provided hereunder or by law does not constitute a waiver of the right or remedy or waiver of other rights or remedies.

14. GOVERNMING LAW: These Terms and Conditions shall be governed by and interpreted in accordance with the law of the Republic of Singapore and the parties irrevocably submit to the exclusive jurisdiction of the Singaporean courts